Delete your data, step by step.

You can have Kojo Growth delete what it holds about you at any time: email info@kojogrowth.com and ask. If you connected a Facebook Page, an Instagram account or another account to Kojo Post, you can also cut off Kojo’s access yourself, in Kojo and in the platform’s settings. Each route is below, with what gets deleted and how fast. What we collect in the first place is on our privacy policy.

Disconnect in Kojo Post

In the Kojo client portal, open Connected accounts and disconnect the account. Kojo deletes the stored access token for that account right away and stops posting to it; new posts for that account go to “Ready to post” for you to post by hand.

YouTube: disconnecting also deletes, right away, what Kojo got from Google for that account: its Google account id and name, and on your posts the YouTube video ids, the YouTube links and any error message YouTube sent back. Your captions, titles, photos and videos stay in your portal, because they came from you, not from Google. The account then shows as “Disconnected YouTube account”.

Facebook, Instagram, TikTok, LinkedIn and Pinterest: the account’s name and id and your post history, with the posts’ links, stay in your portal so your calendar still makes sense. To have those deleted as well, email us (below).

Remove Kojo Post in the platform’s settings

This stops Kojo from posting to the account, even if it is still listed in Kojo.

• Facebook: go to Settings & privacy, then Settings, then Apps and websites (or Business integrations), find Kojo Post and remove it.
• Instagram: Kojo posts to Instagram through the Facebook Page it is linked to, so removing Kojo Post on Facebook also stops it posting to Instagram.
• YouTube: remove Kojo Post on Google’s security settings page.
• Google Business Profile: remove Kojo as a manager in your Business Profile settings.
• TikTok, LinkedIn and Pinterest: remove Kojo Post from the connected apps list in that platform’s settings.

The platforms don’t tell Kojo when you do this. For YouTube, Kojo finds out the next time it tries to use its access for one of your posts: the account then shows “Needs attention” in Connected accounts, and if it isn’t reconnected, Kojo deletes the same YouTube data as a disconnect 7 days after that. For the other platforms Kojo doesn’t delete anything it already holds, so email us to have it deleted.

Ask us to delete everything

Email info@kojogrowth.com with the subject “Delete my data”. Tell us the business name and which accounts you connected, or the email address you used for a free audit. We may reply to check the request comes from you before we delete anything.

We delete:

• the access tokens for every account you connected to Kojo Post;
• the names and ids of those accounts, Pages and boards;
• your posts in Kojo Post, with their links on the platforms, and the photos and videos stored for them;
• a free audit request, if you sent one.

We’ll do it unless the law requires us to keep something, and we’ll tell you if so. Posts that are already published stay on Facebook, Instagram or the other platform until you delete them there; Kojo deleting its copy does not remove them.

How long it takes and how you’ll know

We reply to confirm we have your request. We delete the data no later than 30 days after we receive it, and data we received from Google (YouTube and Google Business Profile) no later than 7 days after. When it’s done, we email you to confirm what was deleted and, if anything had to be kept, what and why.