Skip to content

FAQ

Everything owners ask before they start.

Straight answers on how Kojo OS works, what it costs to find out, and what we need from you.

The basics

  • What is Kojo OS?

    Kojo OS is an AI sales team that Kojo installs and runs for owner-run businesses. It texts every new lead instantly, calls within minutes from a local number, follows up until they answer, books them on your calendar and logs everything in your CRM, or one we set up for you. It also includes your own AI assistant in Slack and your ads set up on Facebook, Instagram, Google and more. Optional add-ons are separate.

  • Is Kojo OS just an AI receptionist?

    No. An AI receptionist answers the calls that come in. Kojo OS goes after every lead, including the form fills, ad leads and missed calls that never ring your phone: it texts them instantly, calls within minutes, follows up until they answer, books the job and logs it in your CRM. It also includes a power dialer, registered local numbers, your ads set up and your own AI assistant in Slack, and Kojo installs and runs it all for you.

  • Who is Kojo OS for?

    Owner-run businesses of any kind, with one to three locations, that already get leads from ads, their website or referrals and lose some of them to slow follow-up. It is not for businesses with no leads to follow up, businesses without at least a Facebook ads manager account, owners who won't name a day-to-day contact, or regulated healthcare for now.

  • Will it sound like a robot?

    It is an AI, and it says so if a lead asks. You hear it first: your own AI call is the demo, and you approve the voice and the script before anything goes live. If a lead gets frustrated or asks for a person, the AI hands the call to you.

  • Do you only work in Michigan?

    No. We're based in Metro Detroit and work with owner-run businesses across the US. The AI call, the walkthrough and the reporting all work remotely.

Speed and follow-up

More on speed to lead
  • What does speed to lead mean?

    It's the time between a new inquiry and the first real reply from your business. With Kojo OS, every new lead gets a text from your local number the moment it arrives, and a call from our AI within minutes, inside the calling hours you choose. The AI answers questions, books the appointment and logs it all in your CRM.

  • Will it call people at night?

    You set the calling hours for your business, and the AI calls inside them. The text goes out the moment a lead arrives, day or night, so they know you got their request. The call follows within minutes during your hours, or first thing when your calling hours start again. Nothing about the hours is fixed by us.

  • When does follow-up stop?

    The moment the lead books, replies, says no or texts STOP. It also stops when someone on your team reaches them, so a lead never hears from the system after a person already has the conversation. We test these stop rules with you before go-live, and we check that nothing already queued still sends after a stop.

  • Is this a lead problem or a follow-up problem?

    Often it's follow-up. Before blaming the ads, look at how many leads were actually reached, how many tries each one got and how long the first try took. Kojo OS logs every text, call and email against the lead, so the answer is sitting in your CRM instead of in someone's memory. Then you fix the right thing.

Calls and booking

More on booking
  • Does it replace my front desk?

    No. It covers the calls your team can't get to: after hours, when the line is busy, or while everyone is with a customer. Your team still handles the exceptions and anything that needs a person, like price questions, complaints and anything urgent. The AI takes the details and leaves a summary in your CRM so nobody starts from scratch.

  • Can I listen to the calls?

    Yes. Every call is recorded, and you can hear any call and see exactly what was said, right next to the lead in your CRM. That's how we tune the answers with you after go-live: we listen to real calls, find the questions it should handle better, and update the script with your approval before anything changes.

  • Do I need a CRM, or does it work with mine?

    Both work. If you already use HighLevel, Kojo OS connects to it directly. Other CRMs connect through webhooks, our API or an automation tool, and we tell you up front how yours would work. If you don't have one, Kojo sets one up for you, with a phone app, as part of the install. Leads book straight onto your calendar and each one is tagged to its source.

  • What if no time fits?

    The AI doesn't invent a time or promise one it can't keep. It takes the lead's preferred days and times, tells them someone will confirm, and passes the request to your team with the details in your CRM. Once your calendar has room, the booking is made and the lead gets a confirmation and a reminder.

  • Which ad platforms does it work with?

    Campaigns are built inside Kojo OS for Meta (Facebook and Instagram) and Google, and TikTok, LinkedIn and Snapchat accounts can connect too. Leads from any of their forms are texted and called the same way. Whether Kojo runs your ads depends on your plan; you need at least a Facebook ads manager account to start.

  • Do you build the ads or just connect them?

    It depends on your plan. When ads are included, Kojo builds them with the text-first funnel behind them: the short form, the consent wording, the instant text and the AI call. Each ad can carry up to ten versions, the network shows the winners more, and you see which ads turn into booked calls. Without ads in your plan, your Slack assistant can build and launch them once your account is connected, and nothing spends until you say yes.

  • Who owns the ad account?

    Your business does. Your ad accounts, like your domain, Google Business Profile and analytics, stay in your name, and that's one of the three promises on every deal. Kojo works inside your account with your permission, and if we ever part ways, the account, the ads and the data stay with you.

The Slack assistant

More on slack assistant
  • What can the assistant do?

    It posts a daily summary in your Slack, answers questions like who called back today from your real lead and booking data, runs reports and handles everyday tasks. It learns your business as it goes. It asks before it changes anything, so questions and reports run right away while anything that changes a record waits for a yes.

  • Can it change things on its own?

    No. Questions and reports run right away, because they only read your data. Anything that changes a record, sends a message to a customer or starts a campaign stops and asks first, and nothing happens until someone says yes. You start with questions and the daily summary, then add tasks as you get comfortable with it.

  • Do we need Slack?

    Yes, the assistant lives in your own Slack workspace, so your team needs to use Slack to talk to it. Everything else in Kojo OS works without it: the texts, calls, follow-up, booking and ads all run on their own. If your team doesn't use Slack yet, we can talk through whether it's worth starting on the walkthrough.

Getting started and cost

  • What does it cost?

    It depends on how many leads you get and where they come from. We go through Kojo OS on a walkthrough, and for the add-ons we send a written quote with the plan, the price and the term. We don't publish prices because two businesses rarely need the same thing.

  • Do you lock me into a contract?

    No long lock-in, and no surprises. Terms depend on the work, so we don't quote one number here. Whatever the term is, it's agreed with you and written into the plan before anything starts, along with what's not included and what happens if either of us ends it.

  • What do you need from me?

    One day-to-day contact who answers within a business day, a quick yes on the scripts, your calendar open for bookings and your lead sources running. Nothing goes live until you've called your own system and said yes.

  • What happens after the walkthrough?

    If it's a fit, Kojo sets everything up: your registered local number, your scripts, your calendar and your CRM. Before anything goes live you call your own system, approve the voice and the script, and test it with a lead of your own. Nothing is switched on until you say yes, and the terms are in writing first.

  • Do you also do ads, websites and SEO?

    Your ads on Meta, Google and the other big platforms are set up as part of Kojo OS, and so is an AI Assistant in your own Slack that learns your business and answers questions like who booked today. Beyond that, three optional add-ons are available. Kojo Ads is ongoing management of your Meta and Google ads, feeding Kojo OS. Website + AI Search covers a fast website, Google Maps and local SEO, and getting found in AI search. Custom Builds covers custom tools, automations and apps. The add-ons are secondary to Kojo OS, and every service page is still live. Kojo OS needs at least a Facebook ads manager account.

Kojo OS

Still unsure? Hear it on your own phone.

Fill in a short form and our AI calls you within minutes. The call is the demo.

Get my free demo